RMCHCS is committed to putting our patients first. To support this commitment, we offer patient advocate services. A patient advocate is dedicated to ensuring that patients are understood, supported, and empowered throughout their healthcare journey. The advocate listens to your concerns, helps you navigate complex medical information, and ensures your needs are met. Whether it’s explaining a medical procedure, clarifying treatment options, or answering questions, the patient advocate ensures you are fully informed. They also act as liaisons, ensuring your voice is heard by doctors, nurses, and other healthcare providers so you can actively participate in your care.

If you encounter challenges during treatment or have concerns about the care you’re receiving, the patient advocate is here to stand by your side. They will help resolve misunderstandings with your healthcare team or address issues with the hospital environment that may cause stress or discomfort. Whether ensuring your treatment plan aligns with your values or assisting with insurance and billing issues, they are committed to removing barriers that may make a difficult time even more overwhelming. Their goal is to ensure you are treated with the utmost respect and that your care is as smooth and stress-free as possible.

The role of a patient advocate goes beyond solving logistical or medical issues—they are also there for you emotionally. Hospital visits can be intimidating, whether you are facing major surgery or a long treatment process. Having someone who understands your concerns can make all the difference. The patient advocate offers reassurance and provides a steady presence when things feel uncertain. They help ensure that both you and your loved ones receive the medical and emotional support you need, offering kindness and understanding every step of the way. Please don’t hesitate to reach out to the patient advocate.

Please don’t hesitate to reach out to the patient advocate at 505-863-7206.