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The mission of RMCHCS is to serve God by making a profound and lasting difference in the health and quality of life for all people in the community.
The mission of RMCHCS is to serve God by making a profound and lasting difference in the health and quality of life for all people in the community.
We value your feedback! If you have a comment, compliment, or complaint, please email us at [email protected] or call 505-863-7206. Your input helps us continually improve our services.
Memorial Services
If you have a concern about patient safety or the quality of care at RMCHCS, please report it to the department supervisor or contact the RMCHCS Patient Comment Line at 505-863-7190. A member of our team will respond as quickly as possible. If you have questions about our Complaint/Grievance Procedure, please don’t hesitate to ask.
If you are not satisfied with the response, you can escalate the matter to:
Hospital Administration
1901 Red Rock Dr.
Gallup, NM 87301
505-863-7004
The New Mexico Department of Health, Division of Health Improvement
CIHQ (Center for Improvement in Healthcare Quality)
Mail:
Center for Improvement in Healthcare Quality
P.O. Box 1540
Mexia, TX 76667-1540
Attn: Chief Executive Officer
Phone:
512-661-2813
If you have concerns about the quality of care provided to you or someone else, please consider contacting the healthcare organization and requesting to speak with a “patient advocate.” The patient advocate is responsible for addressing grievances against the organization.
If you are unable to resolve the issue with the patient advocate and wish to take further action, please call 866-496-9647 or visit CIHQ Complaints.
If you need assistance filing a complaint, you can contact CIHQ at 512-661-2813 Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time.
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Call 505-863-7000
1901 Red Rock Drive,
Gallup, NM 87301
6:30 AM – 9:00 PM
Opened (M-F) 6:00 AM- 5:30 PM
24/7
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