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The mission of RMCHCS is to serve God by making a profound and lasting difference in the health and quality of life for all people in the community.
The mission of RMCHCS is to serve God by making a profound and lasting difference in the health and quality of life for all people in the community.
Join Your Cerner HealtheLife Patient Portal
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The inpatient services at RMCHCS provide compassionate, round-the-clock medical care for patients requiring extended hospital stays. Skilled staff and state-of-the-art facilities ensure patients receive high-quality, personalized treatment.
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RMCHCS offers dedicated services in women’s health. Their team prioritizes the needs of women during labor & delivery, postpartum care, lactation support and childbirth dducation classes
Dear Patient,
We are pleased to offer secure online access to your medical information through our patient portal. With the portal, you can:
How to Sign Up:
If you are interested in joining, provide your email address to our team when requested, and we will send you an invitation to set up your secure online account.
For assistance or more information, contact Health Information Management at (505) 863-7265 to set up your patient portal account.
Thank you,
Your RMCHCS Care Team
Reminder:
After completing your enrollment, remember to save your username and password. You will need them each time you log in to the portal at https://RMCHCS.iqhealth.com
Steps to Sign Up:
Let us know you’re interested by choosing one of these options:
If you manage the care of another person, such as a child, inform a team member to assist with enrollment.
After receiving your invitation email:
Access from Your Mobile Device:
Once enrolled, you can also access the portal via your mobile device. The Cerner HealtheLife App will soon be available, offering these features:
Privacy Protection:
Your privacy is our priority. This is a secure portal, and the email address provided remains confidential. If using a shared email account, please note that others with access to the account may view your personal information.
If you need assistance, call (505) 863-7265 Monday through Friday, 8:00 a.m. to 5:00 p.m.
HEALTH INFORMATION MANAGEMENT (HIM)
Health Information Management (HIM), also known as Medical Records, refers to the department responsible for managing patients’ medical record data. This includes acquiring, analyzing, and protecting medical information—whether digital, paper-based, or a hybrid format—to ensure quality patient care.
HIM involves collecting patient information for those admitted, treated in the Emergency Department, or receiving outpatient care from a licensed healthcare provider. This information is stored in the Medical Records department. HIM professionals are tasked with ensuring the integrity, security, and accessibility of patient health data. The data can exist in various formats: paper-based, hybrid (a combination of paper and digital), or fully electronic health records (EHR).
HIM professionals collaborate with physicians and other healthcare providers, adhering to HIPAA laws to protect patient privacy. They utilize computer systems for data analysis and coding, which supports timely financial reimbursement for healthcare services rendered.
The HIM department ensures that clinical information is accurate, complete, and secure, enabling healthcare providers to make informed decisions regarding patient treatment plans.
Frequently Asked Questions (FAQ)
1. Who has access to my medical records?
Patient medical records are confidential and protected by legal and regulatory standards. While the information in a medical record belongs to the patient, the records themselves are the property of Rehoboth McKinley Christian Health Care Services. Disclosure is allowed only under specific legal circumstances, such as to government agencies or for de-identified research purposes.
2. How long must medical records be retained?
3. What is a legal guardian, curator, or personal representative?
If a patient is deceased or unable to provide consent, records may be released to a legal guardian, curator, or personal representative upon presentation of proof of court appointment.
4. Who is considered next of kin?
If the patient is deceased, the personal representative or the next of kin in line of intestate succession may authorize the release of records.
5. What identification is required to access a medical record?
To access medical records, requesting parties must present a valid government-issued photo ID, such as a driver’s license or passport.
6. How long does it take to obtain my medical records?
Medical records must be made available within 30 days of the request or 60 days if stored off-site, with a potential 30-day extension. Rehoboth McKinley Christian Health Care Services strives to fulfill requests within five business days.
7. Can providers charge for copying medical records?
Yes. Providers may charge a reasonable, cost-based fee for copying records, including supplies and labor.
8. How can I obtain a copy of my child’s medical records?
A parent or guardian must provide written authorization unless the minor legally consents to their medical treatment.
9. How do I obtain copies of my lab results?
Lab results can be provided directly to patients as permitted by HIPAA and CLIA regulations. A release form must be completed, and the HIM department can assist—call (505) 863-7265 or fax (505) 863-7214.
10. How do I obtain my radiology report?
After completing a release form, radiology reports are available on a disc (CD). Contact the Radiology Department where the images were performed.
11. How can I correct an error in my medical record?
Under HIPAA, patients can request amendments to their records to add missing or corrected information. However, existing records cannot be removed or altered. Requests must be addressed within 60 days, with a possible 30-day extension.
12. How do I coordinate out-of-state transfers?
To transfer records to an out-of-state provider, submit a written request including your full name, date of birth, discharge date, and your provider’s contact information. There is no fee for transfers to another healthcare provider.
For more information, contact the HIM department at (505) 863-7265 or fax (505) 863-7214. Please include a records request along with a signed release of records from the patient.
Admissions
When registering for admission, please have the following information ready:
RMCHCS does not assume responsibility for patients’ valuables. It is recommended that valuables be sent home with a family member. If this is not possible, the RMCHCS Security Department can assist in storing valuables during your hospital stay.
Discharge
After a provider orders a discharge, a nurse provides written instructions for home care. These instructions are reviewed with the patient and their family before leaving the hospital.
The RMCHCS Case Management team is available throughout your hospital stay to discuss your individual health care options for transitioning out of the hospital when you are medically ready for discharge.
Important Steps Before Discharge:
The RMCHCS Case Management Team is available throughout your hospital stay to discuss healthcare options and assist with your transition out of the hospital when you are ready for discharge.
Advance Medical Directives
RMCHCS respects patients’ rights to make decisions about their healthcare, which should be documented in their medical records.
Federal law requires hospitals to inform patients that they have the right to accept or refuse medical care and to inform them of the medical consequences of their decisions before and during care delivery.
An Advance Medical Directive is a form that allows you to plan for the care you would want if you could no longer express your wishes. This form lets you specify the medical treatments you would or would not want and designate a person (or persons) to make healthcare decisions on your behalf if you are unable to communicate your preferences. RMCHCS honors Advance Medical Directives for all patients in accordance with applicable laws, regulations, and the hospital’s capabilities.
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An Advance Medical Directive is important for people of all ages, as injury or illness can occur at anytime. New Mexico’s Advance Medical Directive includes a Durable Power of Attorney for Healthcare and Instructions for Healthcare
Durable Power of Attorney for Healthcare
This form allows you to appoint someone as your agent or spokesperson. The agent makes decisions about your treatment only if you are unable to speak for yourself.
You do not need to be at the end of life for this to apply; your agent could speak for you if you are in a coma but are likely to recover.
Instructions for Healthcare
This form allows you to specify the medical care you want if you can no longer express your wishes.
These instructions take effect only when you are unable to communicate your preferences.
For more information about Advance Medical Directives or assistance completing the form, please contact the RMCHCS Chaplain at 505-863-7140.
Hospital Pricing
The Centers for Medicare and Medicaid Services (CMS), as part of the 2019 IPPS Final Rule, requires hospitals to post a listing of standard charges online.
Rehoboth McKinley Christian Health Care Services supports the intent of these regulations to educate patients about the cost of healthcare and their financial responsibilities. We can provide estimates for services to be performed. If you have questions about whether you should expect any charges during your upcoming visit, please contact our Customer Service department within Patient Financial Services.
Customer Service Hours
Monday through Friday, 8:00 am to 5:00 pm
Phone: (505) 863-7188
Price Estimates
To request a service estimate, please contact Customer Service within Patient Financial Services during office hours.
Information Needed for Price Estimates
Before contacting us, please have the following information available:
The pricing information provided is a best estimate based on the information available at the time of the request. It does not guarantee the final charges.
Please note that it is often impossible to predict the final charges for services, as many variables can affect the final cost. These variables may include the length of time spent in surgery or recovery, specific equipment used, supplies and medications required, additional tests ordered by the physician, or any special care or complications that may arise during the course of treatment.
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Call 505-863-7000
1901 Red Rock Drive,
Gallup, NM 87301
6:30 AM – 9:00 PM
Opened (M-F) 6:00 AM- 5:30 PM
24/7
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